Frequently Asked Questions
Phone: 8:30 AM to 5:00 PM Pacific Standard Time:
Mail: Verdure Lifestyles, Inc.
1301 20th St. Suite # 520
Santa Monica, CA 90404
I love your sunscreen. Why can’t I find it anymore?
We are completely sold out of the sunscreen and are currently working on its reformulation. Please look for the new and improved sunscreen around late summer 2014.
How do I buy Verdure?
Secure online orders may be placed through this website or via phone as above. Please check our "Where to Buy" link to find the growing list of Verdure distributors which include doctor's offices, retail, internet stores and spas.
How much is Sales Tax?
Sales tax is charged only to California residents, the rate is based on the billing address.
Are the products organic?
No. At this time, our products do not contain certified organic ingredients. The reason for this is quality assurance. The organic aspect of skin care is evolving and ingredients can be inconsistent in quality and availability. In the future, we hope to include these ingredients in our products.
What do you mean by natural?
"Natural" can be a loaded term. What we mean by natural is that we use ingredients derived from mainly plant or marine sources. We have included ingredients that have some scientific evidence of efficacy. Some of our products do include synthetic ingredients, however, we made a special effort to keep them at a minimum. This is to maintain formulas that go on evenly and well. Have you ever tried 100% natural products? They are often sticky, smelly or do not have a good shelf life. We also do not use any bovine (cow)-derived ingredients. We are just as concerned about toxicity of ingredients as you are, and we scrutinize every ingredient included in our line.
Are they vegan?
Yes and we do not test on animals!
Are the products hypoallergenic?
Yes. Our products have been tested with the Repeat Insult Patch Test, which is an industry standard for allergenicity and irritation. All have passed. There is no such thing as a 100% allergy-free product and there may be certain ingredients, though few, that can cause allergy. We have carefully developed these products with dermatologic expertise and have minimized allergy and irritant potential
Are the products oil-free, fragrance-free?
All products are non-comedogenic. All products are oil-free, except: Rejuvenating Masque Peel, which has a small amount of Jojoba seed oil and natural fatty acids extracted from barley and amur corktree bark; Gentle Glycolic Cleanser, which has a small amount of essential grapefruit oil. All products are fragrance-free except Gentle Glycolic Cleanser. Overnight Repair Serum has no added fragrance but the natural antioxidants give the product a very light pleasant scent.
Do you have a moisturizer or eye cream?
Overnight Repair Serum has moisturizers in them. Overnight Repair Serum can be used around the eyes as long as one stays along the orbital rim (the bony socket) along the bottom and sides of the eyes (this is usually one fingerbreadth away from the eyelid margin). Do not apply this product to the upper eyelids.
We will be introducing a moisturizing cream shortly. Check back in 2015!
What are alpha-hydroxy acids? Glycolic acids? Beta-hydroxy acid?
Alpha-hydroxy acids (AHA's) are derived from natural sources which have benefits for the skin. Glycolic acid (derived from sugar cane), lactic acid (from milk), citric acid (from citrus fruits) are examples.
AHA's have been shown to gently exfoliate skin, lighten pigmentation, improve skin texture and tone and stimulate collagen production. They improve acne through exfoliation and have anti-bacterial properties. AHA's are sold over-the-counter in 10% or less concentrations. Verdure products are in the 5 to 6% range suitable for more sensitive skin.
Beta-hydroxy acid (BHA's) include salicylic acid. It is a common ingredient in acne-fighting products at a level of 1 to 2% because it is an effective exfoliant. Unfortunately, it can exfoliate so much that it can make the skin scaly and flaky. For this reason, we only include it in the masque peel at a low concentration 0.5% to minimize this effect.
Can I use these products if I get sun exposure?
Yes. We include the recommended FDA warning label on our product cartons. In reality, most people do not show increased burning tendencies when using AHA's even in much higher concentrations. Sun protection is always advised with or without use of AHA's and patients with increased burning tendencies should always use sun protective measures.
Can I use these products if I am trying to get pregnant or pregnant?
At this time, there is no evidence that AHA's in over-the-counter strengths are dangerous in patients trying to get pregnant or pregnant. Nonetheless, conservative use of the products is advised, as well as speaking with your physician regarding their use.
Is your packaging recyclable?
Yes. The tubes are made of a recyclable plastic called HDPE, and all components of all products can be recycled. Our company brochures are printed on 20% recycled paper and other literature is printed on 50% recycled paper. Verdure reuses almost all of the packaging it receives. For instance, if you buy a product from us, we will ship it in a reused cardboard box and reused foam or recyclable paper packing.
Are the plastics safe?
Yes. HDPE is considered to be one of the most inert plastics and does not contain bisphenol A (BPA).
Where are the products manufactured?
Verdure Botanoceuticals skin care is manufactured in the U.S. at an FDA-approved, world-class manufacturing facility. All ingredients are EU and Japan-compliant. The tubes are made in the U.S. at another top-notch manufacturer and the glass bottles are Italian. Unit cartons are printed in California.
Terms and Conditions
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Warranty, Disclaimers, Indemnification and Limitation of Liability
Disclaimer of Warranties
By using the VerdureSkin.com Web site, you expressly agree that use of the VerdureSkin.com Web site is at your sole risk and that all purchases will only be made if you are 18 years or older. The VerdureSkin.com Web site is provided on an "AS IS" and "as available" basis. VerdureSkin.com makes no warranty, expressed or implied, with respect to merchantability, suitability or fitness for a particular purpose, and non-infringement. Neither VerdureSkin.com, its affiliates, subsidiaries, or designees nor each of their respective officers, managers, directors, employees, agents, third-party content providers, contractors, programmers, designers, distributors, merchants, sponsors, licensors or the like (collectively, "Associates") warrant that use of the VerdureSkin.com Web site will be interruption-free or error-free.
Neither VerdureSkin nor its Associates warrant the accuracy, integrity or completeness of the content provided on the VerdureSkin.com site or the products or services offered for sale on the VerdureSkin.com Web site. Further, VerdureSkin.com makes no representation that content provided on the VerdureSkin.com Web site is applicable to, or appropriate for use in, locations outside of the United States. VerdureSkin.com specifically disclaims all warranties, whether expressed or implied, including but not limited to warranties of title, merchantability or fitness for a particular purpose. No oral advice or written information given by VerdureSkin.com or its Associates shall create a warranty. Some states do not allow the exclusion or limitation of certain warranties, so the above limitation or exclusion may not apply to you.
Limitation on Liability
Under no circumstances shall VerdureSkin.com be liable for any direct, indirect, incidental, reliance, actual, exemplary or punitive, special or consequential damages, and/or for lost profits that result from your use of or inability to use the VerdureSkin.com Web site, including but not limited to reliance by you on any information obtained from the Web site that results in mistakes, omissions, interruptions, deletion or corruption of files, viruses, delays in operation or transmission, or any failure of performance. The foregoing Limitation of Liability shall apply in any action, whether in contract, tort or any other claim, even if an authorized representative of VerdureSkin.com has been advised of or should have knowledge of the possibility of such damages, and/or whether or not the damages were foreseeable. In no event shall VerdureSkin.com be liable for any billing, collection, technical or other mistakes, errors or omissions of agent or claims or demands or actions against customer by any other party. User hereby acknowledges that this paragraph shall apply to all content, merchandise, services, and/or any other item or writing available through the VerdureSkin.com Web site.
Customer or any other individual using VerdureSkin.com shall indemnify and fold harmless VerdureSkin.com, its agents, employees, officers and director from and against any and all fines, penalties, losses, damages, injuries, claims (including attorney's fees), or other liabilities arising out of or in connection with the use of VerdureSkin.com or any materials contained in, or accessed through the website, including but not limited to reliance on information, acts of omission, mistakes, negligent or otherwise, claims of third parties, e-mail error, viruses, delays in operation, services, products, representations, warranties, covenants or any claim asserted with respect to content or accessibility, contract, promotions, advertising, claims of trademark or patent infringement or any claim for libel or slander, obscenity or violation of copyright, Trademark other intellectual property or any failure to comply with applicable laws. VerdureSkin.com shall not be liable for transactions that are ineligible, fraudulent or illegal, or that violate the rules of applicable law, transactions with the consumer claims to have been performed without their consent, transactions in which the Consumer disputes any liability because the merchandise or services were nor received or were returned, rejected or defection, or because you have failed to perform any obligation in connection with such merchandise or services. VerdureSkin.com shall not be liable for product liability (strict liability or other theory) arising out of or relating to in any way to the use of the website.
Use of this site and store does not, at any time, substitute for obtaining your own professional medical advice. VerdureSkin suggests and encourages that opinions and advice should be referred and obtained by your own chosen physician regarding products or information received from this site. This includes all medical advice, concerns, questions, reactions, treatments, and decisions regarding the possible treatment of any medical condition, before or after the use of any product. VerdureSkin does not provide answers to medical related questions, nor do we represent ourselves or the site to be offering medical advice. As always, any emergency medical attention should be accessed by dialing 911. VerdureSkin is only an internet store that sells skin care and skin care related products, not a site for advice. No prescription or PLEASE CONSULT YOUR PHYSICIAN REGARDING ANY MEDICAL QUESTIONS THAT YOU MAY HAVE, INCLUDING BUT NOT LIMITED TO ANY MEDICAL CONDITIONS OR ALLERGIES WHICH WOULD AFFECT YOU USAGE OF ANY PRODUCTS.
All site reviews or comments are only the opinions of its author and are for the purpose of providing additional information about the respective product(s). Site reviews or comments do not constitute medical advice or opinion. Please contact your own physician for any questions that you may have about the product in relation to any medical condition you may or may not have.
This Terms and Condition of this website shall be governed by and construed in accordance with the laws of the State of California, and the venue of any arbitration commenced under this section shall be in Los Angeles, California. You agree that any action arising out of or relating to this website shall be located in the State of California, be it a State or Federal action, and you hereby consent to the exclusive jurisdiction of the above mentioned courts.
The VerdureSkin.com Web site attempts to display product images shown on the site as accurately as possible. However, we cannot guarantee that the color you see matches the product color, as the display of the color depends, in part, upon the monitor you are using.
Errors on Our Site Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and VerdureSkin.com reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, VerdureSkin.com will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account. If you are not fully satisfied with your purchase, you may return it in accordance with the VerdureSkin.com Return Policy.